Privacy Policy

Echargeup Solutions Private Limited and its affiliates and subsidiaries (hereinafter referred individually and/ or collectively as “Echargeup Solutions Pvt Ltd”), is/are concerned about the privacy of the information of the users accessing the services on Echargeup Solutions Pvt Ltd website, mobile sites or mobile applications thereof accessible through various internet enabled smart devices (individually and collectively referred to as “Platform”). Echargeup Solutions Pvt Ltd is engaged in the business of battery and vehicle charging, swapping and providing battery as a service for electric vehicles and wishes to scale its business in the EV industry.

When you use the platform, we collect a part of your personal information. Echargeup Solutions Pvt Ltd promises and commits to protecting your privacy and the information you share while using the platform. The trust of our users is vital to us and we adhere and maintain all reasonable security standards for safeguarding your information. This Privacy Policy applies to Echargeup Solutions Pvt Ltd which includes all its affiliates, subsidiaries & associate companies and help you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your information when you visit any of our Platform and use our services or even otherwise visit the Platform.

CONTROLLER OF PERSONAL INFORMATION

Echargeup Solutions Pvt Ltd will be the controller of your Personal Information provided by you or otherwise collected by us. Your data controller is responsible for the collection, use, disclosure, retention, and protection of Your Personal Information in accordance with its privacy standards as well as any applicable laws.

WHAT PERSONAL INFORMATION DO WE COLLECT & PROCESS?

We collect, process and associate the information You provide to us when You sign up for our services on our website.

To avail certain services on our platform, users are required to provide certain personal information for the registration process, such as your identity, contact data and device location. For using the platform, and by providing mentioned details, the user shall authorize us to contact him through email or SMS/Call. Users shall also confirm that by receiving any of such messages / calls, user will not hold Echargeup Solutions Pvt Ltd or its third party service provider liable to complaint under the Telecom Commercial Communication Customer Preference (TRAI) Regulations Act, 2010.

You have the option, at any time to ask for removal of Your personal data provided we are not providing any services to You.

Along with above mentioned information some information may be collected automatically and may include without limitation Your domain name, Your browser type, model number, brand of your phone, IMEI number, operating system, the length of time You visit or use our services, Your activities on our website, and identifiers associated with Your devices. We may also collect information related to how You use our services and website, including actions You take in Your account and Your preferences. We may also collect the frequency of your swapping history, your locations, use of other apps on your device

WHEN DO WE COLLECT YOUR PERSONAL INFORMATION FROM?

The Personal Information is collected when you register on our Platform and further, during the usage of the same.

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA?

  1. For your registration on the platform for business activities. 
  2. For verification of your identity and activity on the platform. 
  3. To track your location while you have the possession of the assets of Echargeup Solutions Pvt Ltd (Batteries, Chargers etc.) 
  4. To enable us to communicate with you on the platform regarding our existing services availed by you, including any alerts or updates on the platform. 
  5. To enable us to respond to you in case of your queries/requests/complaints/feedback etc. 
  6. To evaluate the services of the platform and improvise to make it more user friendly. 
  7. To comply with legal and regulatory requirements. 
  8. To investigate, prevent, or take action regarding illegal activities, suspected fraud and situations involving potential threats to the safety of any person or assets of Echargeup Solutions Pvt Ltd. 
  9. To provide technical, product and other support and help keep the Platform working, safe and secure
  10. To understand the issues faced by you and where you are disconnected whilst using Our app/website
  11. To provide You with best promotional offers, from time to time, to give the best benefit to You

COOKIES

Our Platform uses cookies and other tracking mechanisms to collect data about you. We collect Your Personal Data via our mobile application using permissions such as device location and device storage. Most browsers accept cookies by default however You (the Users) have the ability to modify Your browser’s security and privacy settings either accept or decline cookies. However, if You refuse to accept cookies, You may not be able to use some portions of our services but it won’t affect Users experience.

IOS and Android devices will notify you the permissions that our application seeks and give you an option to grant or refuse the permission. We use the data obtained through permissions to track your location, to upload KYC details of the customers on the mobile application and to enhance the functionality of the mobile application.

INFORMATION SHARING

We do not sell User’s personal information collected on our Website or Mobile Applications except for content that You provide us in connection with Your use of services or for share of Your information with our collaborating Partners for use of their Services, without obtaining the prior consent of the user in the following limited circumstances: 

  1. To protect the rights and property of the Company, Our Users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities 
  2. In an emergency to protect the personal safety and assets of the Company, the users, or any person. 
  3. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. 
  4. Further, we may, in compliance with applicable laws, share/transfer/assign all of your personal information with any other business entity(ies), in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion of our Company. 
  5. We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

CONSENT:

By using our Services and Mobile Application, You agree and consent to our Policy. This website is open for all ages. If You do not agree with the Policy, please do not use or access the Platform.

MERGER AND ACQUISITION

In the event Company is acquired by or merged with third party entity We reserves the right, in any of these circumstances, to transfer or assign the information Petlicious has collected from its Users as part of such merger, acquisition, sale or other change of control.

COMMUNICATION AND MARKETING:

Users will receive promotional emails regarding the latest offers and discounts from Us. In case You do not wish to receive such e-mails, You have the full liberty to opt- out of such communications at any time by going into setting and selecting your preference of communication. In the event the same is not visible or User have any query please feel free to mail us at info@echargeup.com.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of information. These include internal reviews of our information collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on our platform is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet, any information you include in a posting to the discussion areas is available to anyone with Internet access. However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for: (i) any security breaches on third-party websites or applications or for any actions of third-parties that receive your Personal Information; or (ii) any security breach which is attributable to action of user due to clicking of any link or download of any app which has any bug designed to gather information or disrupt our Servies including, but not limited to, tracking of device activities, location tracking, conversation recording, use of app/data, information filled with auto save feature, saved passwords or Company or other Apps etc., (iii) any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.

SAFETY OF PAYMENTS

We ensure in taking every possible precaution in protecting its Users’ personal information. The information of the User including credit/debit card number, UPI ID, billing address, payment instrument details, etc information collected by payment partner. However it is advised that User should not save its payment details in order to avoid any misuse of such information. Such information is governed by payment partner’s privacy policy. We advise User to go through the same. We shall have no responsibility or liability for an improper use of any information relating to the usage of any payment information used by the User. If the Users have any query regarding the security of their Personal Information provided to Us, the Users are free to contact us at the given address on the Website.

CHANGE IN TERMS OF PRIVACY POLICY

Echargeup Solutions Pvt Ltd reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you apprised of changes made. Your continued use of the Platform gives your unconditional acceptance to such changes in terms of Privacy Policy.

GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and/ or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing to Dedicated Grievance Officer